Refund policy
Return and Refund Policy
Last updated: October 14, 2026
Thank you for shopping with Morials. We want you to be happy with your purchase. If you’re not, here’s how returns and refunds work.
Return window
You have 30 days from the delivery date to request a return.
Eligibility
To be eligible, items must be unused, in the same condition you received them, and in the original packaging with all tags and accessories. Proof of purchase (order number or receipt) is required.
Non-returnable items
- Gift cards
- Final sale or clearance items (marked at the time of purchase)
- Personalized or custom-made items
- Items damaged through misuse after delivery
How to start a return
- Email us at alfcarlon@gmail.com or call 713-248-1379 with your order number and the reason for the return.
- We will reply within 2 business days with return instructions and the return address.
- Ship the item back within 7 days of receiving our instructions. Please use a trackable service, since we can’t be responsible for returns that are lost in transit.
Do not send items back without contacting us first. Returns sent without authorization may not be processed.
Return shipping costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we will cover return shipping or send a prepaid label.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you need a different size, color, or item, contact us and we’ll arrange an exchange, subject to availability.
Damaged, defective, or wrong items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We’ll send a replacement or issue a full refund, including shipping.
Late or missing refunds
First check your bank account, then contact your card company, then contact us at alfcarlon@gmail.com. If you still haven’t received your refund, we’ll look into it right away.
Cancellations
Orders can be canceled before they ship. Contact us as soon as possible. Once an order has shipped, the return process above applies.
Contact
Morials · 5923 Irish Hill Dr, Houston, TX 77053, United States · alfcarlon@gmail.com · 713-248-1379