Shipping policy
Shipping Policy
Last updated: October 14, 2026
Where we ship
We currently ship within the United States. (If you ship internationally, add: “International orders are available to select countries at checkout. Customers are responsible for customs duties and import taxes.”)
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). Orders placed after business hours or on weekends begin processing the next business day. During busy periods, processing may take slightly longer, and we’ll let you know.
Shipping methods and delivery times
| Method | Estimated delivery |
|---|---|
| Standard | 3–7 business days after processing |
| Expedited | 2–3 business days after processing |
Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or holidays. Shipping rates are calculated at checkout based on weight, destination, and method.
Tracking
Once your order ships, you’ll receive an email with a tracking number. Tracking can take up to 24–48 hours to update.
Shipping address
Please double-check your address at checkout. We can’t be responsible for orders shipped to an incorrect address provided by the customer. If you need to change an address, contact us immediately at alfcarlon@gmail.com. We can only change it if the order hasn’t shipped.
Lost, delayed, or damaged packages
If your tracking hasn’t updated for 7 days, or your package arrives damaged, email us at alfcarlon@gmail.com with your order number (and photos for damaged items). We will work with the carrier and send a replacement or refund when appropriate.
Undeliverable packages
If a package is returned to us because of an incorrect address or because it was unclaimed, we will contact you to reship it. Additional shipping costs may apply.
Contact
Morials · 5923 Irish Hill Dr, Houston, TX 77053, United States · alfcarlon@gmail.com · 713-248-1379